Frequently Asked Questions

How long does it take to deliver after I place my order?

We usually ship out orders within 1 - 2 working days . Most orders arrive to you within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you when you place the order and an SMS/Email notification will be sent, once your order is shipped. Expected delivery time of your order is usually 3 - 7 business days after the order is placed

Do you provide Free Shipping ?

Yes We provide free shipping across India on all orders above Rs 500.

Do you ship International ?

We only ship within India but accept most international credit cards.

What if I am unable to accept delivery ?

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier service will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfillment centre. In case of a prepaid order, a refund will be generated as credits into your website account. These credits can be used for future transactions on londonbee.in. Please check CREDITS section in FAQs below or more details.

Can I track my order ?

You can check the status of your order via the Tracking link shared with you via SMS / Email Upon clicking, you will be asked to provide your Order No. or AWB No. You can then view your order history and track your current order/s in real time.

Please Note: The tracking link is activated post 24 - 48  hours of the order being received.

What happens if I have received only part of my order ?

Sometimes, we ship orders in multiple parts, so we can get you each part faster, therefore, one of the shipments may arrive in advance of another. No need to worry as you will be notified in such a situation. However these are rare and most orders received are shipped in the same package.

What about Order Delays or Cancellations ?

We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at support@londonbee.in with your tracking number / order number, so we can assist you with the same to get a refund or store credit.

Are Orders Cancelled by London Bee ? 

Occasionally we may have to cancel an order if:

  • The product is out of stock or discontinued

  • The item is damaged in transit

In case this is a pre-paid order, we will refund the amount to your payment source account.

You will be notified of the same.

What if my order is Damaged on Arrival ?

If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival and notify our Customer Care team by emailing support@londonbee.in
You may also what’s app on 9769252099 with all details and we will schedule a pick up of the damaged order.

How do I cancel an order I have placed ?

Only orders that haven't left the fulfillment centre can be cancelled. To cancel an order, view the order details in My Account >Orders and choose to cancel. If the order has already been shipped from our fulfillment centre, then you can refuse to accept the delivery and send it back with the courier partner. A refund will be generated, after the product is received back at our fulfillment centre.

Please describe the Return Process

A request for return can only be raised post 24 hours of receipt of product. All returns requests must be received within 15 days of delivery. To return a product, view the order details in - My Account > Orders> Select Product > Return. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.

Please provide your product details and the reason for your return, so we can keep improving your shopping experience. Once your return request has been generated, we’ll send you a confirmation via  email.

What is your Return Policy ?

Most items are eligible for returns (and refunds), except for personal use items such as masks, swimwear, innerwear ( boxers, briefs, trunks, vest, pyjamas), fragrances, socks and. All refundable items should be unused, intact and in their original packaging (labels, tags, boxes)

The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfillment centre.

What if I return a product I have bought With Promo Code Or Discount ?

If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Can I Pay on Delivery ?

Pay on Delivery is available as a payment option in most of the pin codes we deliver to. You can choose to pay via cash, or through a UPI, Wallet or Debit Cards.

Which online Online Payments do you accept ?

We support all major domestic and international credit cards, debit cards, wallets and banks for net banking.

How can I track my order?

You can check the status of your order via the Tracking link shared with you via SMS,/ Email  or by clicking on “Track” listed on the top right corner of the homepage. Upon clicking, you will be asked to provide your Order No. or AWB No. You can then view your order history and track your current order/s in real time.

Please Note: The tracking link is activated post 24 hours of the order being received.

What if I received only part of my order ?

Sometimes, we ship orders in multiple parts, so we can get you each part faster, therefore, one of the shipments may arrive in advance of another.

What about Order Delays or Cancellations ?

We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at support@londonbee.in with your tracking number, so we can assist you with the same.

Do Orders get Cancelled by London Bee ? 

Occasionally we may have to cancel an order if:

  • The product is out of stock or discontinued

  • The item is damaged in transit

In case this is a pre-paid order, we will refund the amount to your payment source account

What if my order is Damaged on Arrival ?

If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival and notify our Customer Care team by emailing support@londonbee.in

1. Pay On Delivery Orders

If you had opted for pay on delivery at the time of purchase, you have the option to receive your refund via credits into your website account, or an account refund via a link.

To select your preferred mode of refund, please go to My Account> Orders> Select the product/s > Select ‘Cancel’ or ‘Return’. You will be directed to a page where you can select the preferred way for initiating a refund.

  • London Bee Store Credit - refund will be generated as a credit promo code which will be emailed to you . The promo code has a validity of 1 year .

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  • Account Refund- To receive an account refund, a link will be sent to your registered email address. Please fill the form on the link with your bank details and we will initiate a refund.

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  • Please Note: Refunds are not processed on bank holidays, Saturdays and Sundays

 

2.Pre-Paid Orders

For pre-paid orders, we will provide  the refund back to the payment source account, where the payment was made from, or you can choose to receive the refund as credits in your website account, which can be used for future transactions.


 

The London Bee Points Program - 

 

1. The London Bee Points program credits entitle you to shop from www.londonbee.in only 

2. The credits are valid for a period of one year from the date of purchase and/or date of   receipt as refund, into your website account

3. The value of 20 Points is equal to Re 1/-

4. The credits can be redeemed over multiple transactions on londonbee.in

5. Once bought and/or received as refund or for promotions , the points  will be reflect in your  account. Please visit the londonbee.in site section to check your total/ balance points

6. The points  will be redeemed at the Check Out page

7. Any amount in excess of the points ,must be paid via alternative payment methods like net banking or debit/credit cards

8. London Bee  credits and London Bee E-Gift Vouchers CANNOT be redeemed together for a single transaction

9. The Points once bought/ received as refund, are non-returnable and non-refundable. They can only be used on jackjones.in for buying apparel and accessories

10. In case of any dispute regarding the London Bee Points , the decision of GLBEE Private Limited shall be binding.

11. In the event of a return of a product/s paid via credits, the said amount will be refunded as credits in your londonbee.in account

12. The credit points cannot be in excess of INR 50,000 at any point in time

13. London Bee Points  cannot be redeemed during certain special promotions/offers on londonbee.in , including a Flat 60% Off Offer, Super Weekend and Super Saturday or Similar large discount days. However points will continued to be earned on such days.

We would love to hear from you!